FAQ

How long is processing time?

Our processing time is typically 1 to 5 days. While rare, some orders may take a bit longer. However, we usually manufacture and ship most orders within 1-2 days.

What is your standard shipping?

For smaller items, we offer a standard shipping option to help keep costs low for international customers. This option does not include tracking, as orders are sent in a padded envelope as regular mail.

If we notice that standard shipping is selected and the cost is the same as tracked shipping, we will automatically upgrade your order to tracked shipping at no extra charge.

On standard shipping we are using Posti as service provider.

Where do you ship to?

We ship to all European countries, as well as the USA, Canada, and Australia. You can find our processing and shipping information here.

What size disc retriever attachment fits to my disc retriever?

Most common size is M5 bolt that fits most 16 ft (4.8 meter) retrievers. For the longer retrievers (18 ft or 5.4 meters) the thread is most commonly M6 size.

I´m not happy with my order can I return it?

Of course you can. For more details please see our terms and conditions.

What payment methods do you have?

With Sumup we can accept credit cards, Apple pay and Google pay.