Shipping policy

Shipping Time:

Orders are processed within 1-5 business days.

Delivery typically takes 3-5 business days for domestic orders and 7-14 business days for international shipments.

Shipping location:

All orders placed are shipped from Finland.

Shipping types:

We offer standard and tracked shipping options.

International Shipping:

We currently ship to EU, USA, Canada and Australia. Please note that customers are responsible for any customs fees or taxes that may apply to international orders.

Lost or Damaged Packages:

If your package is lost or arrives damaged, please contact us within 7 days of receiving it. We’ll help you resolve the issue as quickly as possible.

Returns policy

We accept returns within 14 days of delivery in accordance with EU consumer protection regulations.

To be eligible for a return:

The item must be unused and in original conditionThe item must be returned in its original packaging

Return shipping costs:

Customers are responsible for all return shipping costs. Original shipping fees are non-refundable.

How to return an item:

Before returning any product, please contact us at [your email] with your order number and reason for return. We will provide return instructions.

Refunds:

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within a reasonable timeframe.

Non-returnable items:

Custom-made or personalized items may not be eligible for return unless the product is defective.